8 Ways An Amazon VA Will Help You With Your Store
In recent years, a growing number of small businesses have started using Amazon to sell all kinds of products – if you want to see your business grow, you can’t be left behind. There is too much to do. But don’t worry, an Amazon VA will help you manage your store.
An Amazon VA is ideal for managing your store
According to Amazon, half of all sales come from small and medium-sized businesses. In addition, more than a million American small and medium-sized businesses are selling their products on the Amazon marketplace.
Therefore, it is likely that you have thought about selling on Amazon or are already doing it, considering how great this platform is, it really makes financial sense to sell in your market.
An Amazon VA can also help you with your business. We will talk more about them throughout the article.
When you need an Amazon Virtual Assistant
Amazon’s delivery service handles most of the operations behind the sale and delivery of products. However, if you choose not to use your delivery service option, then as an Amazon seller, you have to handle most of the customer service. And most of the shipping tasks as well.
Being an Amazon seller comes with a number of responsibilities and is a lot to handle on your own. Therefore, you may need additional help managing your Amazon store. A Virtual Assistant can help your business in different ways.
One way is with the logistics that come along with running an Amazon store. You may not have the funds or the time to hire a full-time worker to run your store. An Amazon VA may be just what you need to balance your time and budget.
They can handle many of the small, repetitive, and meaningful details that go along with running an Amazon store. What can an Amazon VA do specifically for your online business? Read on for more ways an AV remote can help you manage your store on Amazon.
Find out what you need from an Amazon VA
Before looking for a Virtual Assistant and making the final hiring, you should take note of the skills you need and the tasks that you must perform to make your life easier.
It’s crucial that you sit down and see where you are spending most of your time, and whether managing those activities is helping or hurting your business.
For example, you can spend a lot of time uploading product images and writing descriptions for your store. As a result, you may be falling behind in managing the logistics of working with suppliers or creating new partnerships.
So take the time to understand what skills and activities you need to maximize your time. Next, we will discuss the different activities that your Amazon Virtual Assistant can do to make managing your Amazon store easier.
1. Writing product descriptions and uploading photos
The logistics of managing the online presence of your products can become a challenge. One component of this is Amazon store descriptions and product photos.
This is a great task to outsource to your Amazon VA . Many remote workers are proficient in English and also have English writing experience. Therefore, this is a potential task that they can do effectively.
You can set up a template, and guide them on how to write various specifications and features using the template. If you’ve taken photos, you can also allow them to edit and crop them, as well as upload them to Amazon.
2. Management of keywords and optimization of your search ranking
Amazon has materials and information to ensure your product is found, but much of this is still left to you. This situation is where an Amazon VA can come into play.
Look for a Virtual Assistant who has experience in copywriting and SEO. In this way, you can use these skills to research, find and use the best keywords.
If they are not well versed in this skill, then you can offer some training in the use of tools like Moz, Google Trends, and Yoast. Thus, they can write a compelling text that uses the best keywords so that customers find your business.
3. Manage your presence on social networks
You may think that most of the work has to happen at Amazon, but it doesn’t. In fact, smart entrepreneurs know that social media platforms play a considerable role in raising awareness.
You may want to continue leading a social media strategy. However, there are repetitive tasks that you can leave to an Amazon VA . For example:
- publication of information about your product offerings,
- content creation around your company and
- organization of an editorial calendar.
Not only is your audience going to search for your product on Amazon, but many also use social media to find the best product deals. Therefore, it is crucial that you see how you can get additional help to make your presence known on social media.
4. Additional customer service
While Amazon can handle some of the basic customer support services, most of the customer cultivation will fall on you.
Realize how crucial the customer experience is for many shoppers today. So it is imperative that you put systems in place that take care of customer needs.
For example, you may not have time to receive calls, questions, or customer meetings during the business day. There may be simple questions that a Virtual Assistant can handle instead of you having to take time out of your day.
Customer Service Tasks Amazon Virtual Assistants Can Do
- Offer basic technical assistance
- Answer questions over the phone
- Schedule meetings
- Handle customer complaints
- Queries on social networks
Excellent customer service not only satisfies your customers, it also makes your online business look more stable and professional.
5. Provide or orientation about the products and answer questions
We talked about this aspect before, but it is worth mentioning it again. Amazon requires all sellers to respond to their customers’ questions within 24 hours or they will face a penalty.
As a business owner, this may seem like an impossible task. If you are taking care of part of the marketing, meeting with suppliers and vendors, managing the accounting records or performing high-level activities. So it can also be challenging to answer a customer question in 24 hours.
This situation is the reason why a Virtual Assistant is necessary. This person can be an extension of you and work with your customers to answer specific product questions.
However, for this to work properly, you have to make sure that you have trained and trained your Virtual Assistant so that they know as much about your product as you do.
6. Control orders and update prices
This will really depend on your relationship with your remote Amazon Virtual Assistant and the level of trust you have established with them. Once they have a lot of experience with you and your product, you may want to start assigning more tasks to them that can free you up for other activities.
If you are working with vendors or suppliers, you may want your Amazon Virtual Assistant to take care of product and supply orders.
This would force them to keep track of inventory and supplies, while maintaining a working relationship with product suppliers and partners.
You can also ask them to take care of price updates. If you have multiple types of products, the practice of keeping track of price updates or discounts can be daunting.
An Amazon Virtual Assistant can keep up to date with this information and review each product in the Amazon marketplace to update pricing information.
7. Interact with your customers on Amazon
Amazon encourages customer engagement and engagement by allowing customers to comment on products.
If you have a very popular product, customers may leave several comments about the offers, returning to the importance of customer service, it gives credibility to your company and shows that you care if you recognize the comments of your customers.
This is where the help of an Amazon Virtual Assistant can be incredibly helpful. Help them understand the types of feedback they can expect. Also, give them a customizable template to respond to positive and negative reviews.
This way, you can stay in touch with your customers. In addition, at the same time you can be notified of any serious problem that your customers may have with the product.
8. Carry out a commercial investigation
There may be a time when you want to expand your product offering. Of course, you may have a general idea of what is popular in your industry. However, some additional information can help you make a final decision about what you want to offer.
Again, this is where the services of a Latin American Virtual Assistant can come in handy. You don’t have to go through a painstaking process of researching trends in your industry. You can delegate this to an Amazon Virtual Assistant.
Ask them to review articles related to your field. Also that they search the social media accounts of the competition. And you can even ask them to interview past clients about what they would like to see from you.
Final recommendations on an Amazon Virtual Assistant
Amazon is an excellent resource for small and medium-sized owners to bring their products to the masses. And not only that, it is also a comprehensive resource to increase your sales.
You still have to answer your customers’ questions, expand your digital presence, and connect with your target audience. These tasks can seem overwhelming. But the help of an Amazon Virtual Assistant can make your life much easier.
They can act as an extension of you when it comes to handling the tasks associated with managing your Amazon marketplace. An online business can be as tedious and challenging as managing the actual product in a physical store. Also, just like running a physical store, you may need help.
So take the time to hire a remote Amazon Virtual Assistant . They may be just what you need for long-term success. And of course, the more you train them, the more tasks they can perform …